Titan Tympanometer missing "Audiqueen" Patient

When downloading the results from the Titan Hardware there is no patient "Audiqueen" available.

-- In Titan Suite --

1. Click Client Upload button.
2. Verify if Audiqueen patient is added to the hardware.
3. When it's added, continue with step 17, if not continue with step 4.
4. Close titan Suite
   
   -- In Audiqueen --
5. Audiqueen has thrown an exception, click continue.
6. Click Format Button
7. Click Configure button
8. Change "TakeNewestFileInFolder" to False
9. Click OK
10. Click Save My Settings
11. Click New Measurement
    
    -- In Titan Suite --
12. Click Client Upload button.
13. Add Audiqueen Patient to Hardware
14. Close Titan Suite
    
    -- In Audiqueen ---
15. Revert Setting "TakeNewestfileInFolder" back to True
16. Click New Measurement
    
    -- In Titan Suite --
17. Click Session Download button
18. Click Download button
19. Search Audiqueen Patient
20. When it's found, continue with step 24, if not continue with step 21.
21. Click Enter New Client
22. Fill out fields (not mentioned fields are left empty):
23. 
    
    1. Id: 78183ebb-9ace-4826-98af-a21e283a33e4
    2. First Name: Audiqueen
    3. Last Name: Audiqueen
    4. Date of Bith: 2008-01-01
24. Click Save
25. Select the Audiqueen Patient
26. Click Save
27. Close Titan Suite
28. Results are in Audiqueen, Save or Discard them