Otoconsult Helpdesk

FAQ 131

• Can I change the language of Audiqueen?
• What are admin rights?
• How do I use the Administrator Tools?
• How can I export a number of test results to one file?
• How can I import an .auq file?

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Getting Started 4

• Introduction
• The Audiqueen Main Window
• Instructional Videos
• Centre information and creation of Audiqueen users

Troubleshooting 21

• Error Handling
• License Server Corrupted
• Exception when opening a patient with EMR
• Out of memory error?
• I get an 'Unable to Save Result' error after Speech Audiometry in Affinity Suite

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Technical and ICT 15

• Audiqueen System Requirements
• Activating a license on your license server manager
• FILESTREAM issues with SQL Server on Windows 10 creators update
• Automated PDF Export
• How to move the Audiqueen database to another server?

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Getting Started 1

• Instructional Videos

FAQ 8

• Calibrating your system to play another test in the otocube
• Transfer A§E centre and license to another computer
• A§E System Requirements
• How to place the speakers and numbers for a localization test?
• Can I perform speech audiometry on both ear sides in a single test run?

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Troubleshooting 5

• I have forgotten my password
• Unable to Load Centre: Specified cast is not valid
• Loading License Store Failed
• UnauthorizedAccessException: Access to the path is denied
• There is an error in XML document (0, 0)

Technical and ICT 2

• Setting up your Aurical for connection with A§E
• Using an Aurical Free Fit in A§E

Getting Started 0

Troubleshooting 2

• Rename downloaded zip file to assext file
• An error occurred while running a test

Technical and ICT 0

Getting Started 0

FAQ 4

• How to setup SQL Server connection
• FOX Database Growth - How big database going to be?
• How to use FOX in existing CI recipients?
• Does FOX or Audiqueen send PHI to cloud webservers?

Troubleshooting 0

Technical and ICT 1

• FOX System Requirements