Note: this section only applies to Audiqueen versions starting from 3.5.  If you need to reactivate a licence on older versions, please have a look at the network and stand alone pages.


Audiqueen requires a valid licence.  This contains a use right for a certain period (typically one year).  Upon expiry, the licence needs to be reactivated.  If not, Audiqueen’s functionality will be reduced to a minimum.  Audiqueen shall not completely stop so that you’ll always have access to the medical data of your patients.


How can I check the status of my use licence?

Click on the Audiqueen crown top-left and then on About.


The licence line shows the remaining time before expiry:


How do I know that my licence expires?

In most cases you will not notice anything.  After paying your annual contribution, Audiqueen tries to renew your use licence automatically.

If unsuccessful, Audiqueen shows the following message upon licence expiry:



How can the licence be reactivated manually?

Open the Audiqueen administrator Tools. You can only log in with an audiqueen account that has Administrator rights.

Then click on Licences.

A new form will open that shows you the installed Audiqueen licence(s). Click reactivate.

A new window will open again asking you to reactivate the licence. Press the button Reactivate Licence.


After clicking on this button, a message should appear that confirms the reactivation.


Your licence has been reactivated. You can now close the Licence Manager.