Troubleshooting

What to do in case of problems?

Error Handling
In case of an unexpected error, a message will pop up with more details. This pop-up allows the user to send the details to Otoconsult by means of creating...
Wed, 22 Nov, 2023 at 9:12 AM
License Server Corrupted
When the machine where the Otoconsult License Server is installed, is not shut down properly, it may happen that the Otoconsult License Server gets corrupte...
Wed, 5 Jun, 2019 at 5:15 PM
Exception when opening a patient with EMR
If when opening a patient with the EMR the following exception appears: "String or binary data would be truncated. The statement has been terminate...
Wed, 5 Jun, 2019 at 5:24 PM
I have forgotten my password
If you have forgotten your password, you should select the correct operator in your login screen and press 'Request Recovery password', which appear...
Tue, 15 Nov, 2022 at 2:38 PM
Out of memory error?
Sometimes Audiqueen throws an error message “Unhandled exception has occurred in a component in your application.”  This is a window-related memory error. ...
Wed, 5 Jun, 2019 at 5:21 PM
I get an 'Unable to Save Result' error after Speech Audiometry in Affinity Suite
This error occurs when you perform speech audiometry in the Affinity Suite with speech material that is unknown to Audiqueen. To find the speech...
Wed, 5 Jun, 2019 at 5:24 PM
I cannot change the speech audiometry index displayed in the grid
Problem When I change the index in speech audiometry, the grid does not display the chosen index but keeps displaying the old one. Explanation This i...
Wed, 29 Nov, 2023 at 3:37 PM
Word 2010 -- Unexpected Exception when print/open report
If you get some Unexpected Exception when trying to open your report (print), you should follow the procedure below. In word 2010, click the menus File ...
Wed, 5 Jun, 2019 at 5:06 PM
Launching Audiqueen causes a Fatal Exception: System.NotImplementedException: The method or operation is not implemented.
This problem relates to a bug in Audiqueen 2.6.9, where a Fatal Exception occurs when loading a patient into a running Audiqueen process. The Exception is t...
Wed, 5 Jun, 2019 at 5:04 PM
Titan Tympanometer Continue in Simulation Mode
When the interacoustics software asks to continue in stimulus mode, the next solutions could work: Restart Audiqueen Restart Computer Unplug & replu...
Wed, 5 Jun, 2019 at 5:03 PM