Troubleshooting

What to do in case of problems?

License Server Corrupted
When the machine where the Otoconsult License Server is installed, is not shut down properly, it may happen that the Otoconsult License Server gets corrupte...
Wed, 5 Jun, 2019 at 5:15 PM
Titan Tympanometer Continue in Simulation Mode
When the interacoustics software asks to continue in stimulus mode, the next solutions could work: Restart Audiqueen Restart Computer Unplug & replu...
Wed, 5 Jun, 2019 at 5:03 PM
Titan Tympanometer missing "Audiqueen" Patient
When downloading the results from the Titan Hardware there is no patient "Audiqueen" available. -- In Titan Suite -- Click Client Upload b...
Wed, 5 Jun, 2019 at 5:13 PM
Launching Audiqueen causes a Fatal Exception: System.NotImplementedException: The method or operation is not implemented.
This problem relates to a bug in Audiqueen 2.6.9, where a Fatal Exception occurs when loading a patient into a running Audiqueen process. The Exception is t...
Wed, 5 Jun, 2019 at 5:04 PM
Word 2010 -- Unexpected Exception when print/open report
If you get some Unexpected Exception when trying to open your report (print), you should follow the procedure below. In word 2010, click the menus File ...
Wed, 5 Jun, 2019 at 5:06 PM
There is an error in XML document (0, 0)
When Audiqueen cannot start up because of this error: There might be something wrong with one of the settings files. Go to each of these locati...
Wed, 5 Jun, 2019 at 5:16 PM
Unable to Import The Results
This problem relates to a bug in Audiqueen 2.8, where a Fatal Exception may occurs when importing a files containing a custom Test result . The Exception is...
Wed, 5 Jun, 2019 at 5:05 PM
Out of memory error?
Sometimes Audiqueen throws an error message “Unhandled exception has occurred in a component in your application.”  This is a window-related memory error. ...
Wed, 5 Jun, 2019 at 5:21 PM
Exception of type 'System.Windows.Forms.AxHost+InvalidActiveXStateException' was thrown.
When you are trying to view an imported pdf file from inside Audiqueen and this error is shown; Please be sure that Adobe Reader is installed. This...
Wed, 5 Jun, 2019 at 5:10 PM
Audiqueen starting error: "An error (xxxx) occurred while enumerating..."
When starting Audiqueen the following error messages can appears: An error (1332) occurred while enumerating the group membership.  The member’s ...
Wed, 5 Jun, 2019 at 5:12 PM