Error handling

In case of an unexpected error, an error message pops up with more details.  This message allows the user to send these details to Otoconsult or to call Otoconsult’s Live Support and get in touch with Otoconsult’s help desk.

Typical error message with more details and the possibility to send an email to Otoconsult or to call Otoconsult’s help desk for instantaneous assistance.


The log file with all traces of the actions and errors can be opened through Audiqueen Administrator’s Tool.

Typical error message with more details and the possibility to send an email to Otoconsult or to call Otoconsult’s help desk for instantaneous assistance.



A trace of all errors is kept in a separate file which can be consulted through the Audiqueen Administrator Tool.



A manual, instructional videos, FAQ and release notes can be found while in Audiqueen, clicking on the HELP tab.



In case you need to report an Issue you can click on "Mail a Bug" and follow the instructions. 


Fill in your information with the issues details. When is possible we strongly advise to attach one or more screenshots that reproduce the problem. Under "Product" select Audiqueen and then click on "Send Feedback".