Please check the following issues carefully and run the calibration again.


  • Calibration offset is between -18 & -10: 
    • CP910:
      • Please make sure you do not have any sound enhancing software options On. 
      • The processor may not be correctly connected to your computer audio output! Check your connection or contact an administrator.
    • CP1000:
      • Please check if your AUX cable is connected and your MiniMic is set to AUX input. 
      • Try turning up the volume of your MiniMic or putting your TV Streamer on max volume. Each click on MiniMic volume control changes the output intensity of +/- 3 dB SPL.
      • Make sure you do not have any sound enhancing software options On. 
      • If this does not solve the problem the sound card quality may be insufficient. If the problem persists, we suggest to install an external USB sound card.
  • Calibration offset is beyond -18:
    • CP910:
      • Please make sure you do not have any sound enhancing software options On. 
      • The processor may not be correctly connected to your computer audio output! Check your connection or contact an administrator.
    • CP1000:
      • Please check to see if your MiniMic is paired correctly and on the slot used in the settings. 
      • Check if your AUX cable is connected and your MiniMic is set to AUX input. 
      • Also make sure you do not have any sound enhancing software options On. 
      • The processor may not be correctly connected to your computer audio output! Check your connection or contact an administrator.
  • Calibration offset is between +10 & +18:
    • CP910:
      • Please make sure you do not have any sound enhancing software options On. 
      • The processor may not be correctly connected to your computer audio output! Check your connection or contact an administrator.
    • CP1000:
      • Please try lowering the volume of your MiniMic or TV Streamer. Each click on MiniMic volume control changes the output intensity of +/- 3 dB SPL.
      • Make sure you do not have any sound enhancing software options On. 
      • If this does not solve the problem the sound card quality may be insufficient. If the problem persists, we suggest to install an external USB sound card.
  • Calibration offset is beyond +18:
    • CP910 & CP1000:
      • Please make sure you do not have any sound enhancing software options On. 
      • The processor may not be correctly connected to your computer audio output! Check your connection or contact an administrator.


If you still have troubles with the calibration try those last solutions:

  • Did you select the correct sound card in the Settings Manager?
  • Is the soundcard set correctly in Windows?
    • Volume 100%
    • Not muted
  • Is Windows set with “No Sounds” as sound scheme? See Picture below:

    Windows Sound Configuration