Troubleshooting

What to do in case of problems?

Titan Tympanometer Continue in Simulation Mode
When the interacoustics software asks to continue in stimulus mode, the next solutions could work: Restart Audiqueen Restart Computer Unplug & replu...
Wed, 5 Jun, 2019 at 5:03 PM
Titan Tympanometer missing "Audiqueen" Patient
When downloading the results from the Titan Hardware there is no patient "Audiqueen" available. -- In Titan Suite -- Click Client Upload b...
Wed, 5 Jun, 2019 at 5:13 PM
There is an error in XML document (0, 0)
When Audiqueen cannot start up because of this error: There might be something wrong with one of the settings files. Go to each of these locati...
Wed, 5 Jun, 2019 at 5:16 PM
Unable to Import The Results
This problem relates to a bug in Audiqueen 2.8, where a Fatal Exception may occurs when importing a files containing a custom Test result . The Exception is...
Wed, 5 Jun, 2019 at 5:05 PM
Exception of type 'System.Windows.Forms.AxHost+InvalidActiveXStateException' was thrown.
When you are trying to view an imported pdf file from inside Audiqueen and this error is shown; Please be sure that Adobe Reader is installed. This...
Wed, 5 Jun, 2019 at 5:10 PM
Audiqueen starting error: "An error (xxxx) occurred while enumerating..."
When starting Audiqueen the following error messages can appears: An error (1332) occurred while enumerating the group membership.  The member’s ...
Wed, 5 Jun, 2019 at 5:12 PM
My original result files are getting deleted
If a test type is set to open another program to perform a test, a file will be created that Audiqueen will use to process. Audiqueen can delete this file,...
Wed, 5 Jun, 2019 at 5:14 PM
Cannot load Counter Name
If you try to load a document into Audiqueen and you get this error; Cannot load Counter Name data because an invalid index '' was read from the ...
Wed, 5 Jun, 2019 at 5:15 PM
Coala does not retrieve the processor side
If connecting with Coala during a test and the processor side is Unknown or wrong it might be caused by one of the following reason: The processor is empt...
Wed, 5 Jun, 2019 at 5:07 PM
Rename downloaded zip file to auqext file
When downloading our extension files to install speech lists, noises or other tests, Windows Internet Explorer may interpret our extension files as .zip fil...
Wed, 5 Jun, 2019 at 5:05 PM