Troubleshooting
What to do in case of problems?
When downloading the results from the Titan Hardware there is no patient "Audiqueen" available. -- In Titan Suite -- Click Client Upload b...
Wed, 5 Jun, 2019 at 5:13 PM
This topic concerns an issue that can be found in Audiqueen versions 3.4 and lower. --- When Audiqueen cannot start up because of this error: ...
Thu, 27 Aug, 2020 at 11:49 AM
This problem relates to a bug in Audiqueen 2.8, where a Fatal Exception may occurs when importing a files containing a custom Test result . The Exception is...
Wed, 5 Jun, 2019 at 5:05 PM
When you are trying to view an imported pdf file from inside Audiqueen and this error is shown; Please be sure that Adobe Reader is installed. This...
Wed, 5 Jun, 2019 at 5:10 PM
When starting Audiqueen the following error messages can appears: An error (1332) occurred while enumerating the group membership. The member’s ...
Wed, 5 Jun, 2019 at 5:12 PM
If a test type is set to open another program to perform a test, a file will be created that Audiqueen will use to process. Audiqueen can delete this file,...
Wed, 5 Jun, 2019 at 5:14 PM
If you try to load a document into Audiqueen and you get this error; Cannot load Counter Name data because an invalid index '' was read from the re...
Wed, 5 Jun, 2019 at 5:15 PM
When downloading our extension files to install speech lists, noises or other tests, Windows Internet Explorer may interpret our extension files as .zip fil...
Wed, 5 Jun, 2019 at 5:05 PM
To add a new hearing aid, you need to click on the proper icon (1), and then on the + sign (2). In this example, Audiqueen does not display Hearing Aid in ...
Thu, 22 Sep, 2022 at 10:00 AM