Troubleshooting

What to do in case of problems?

I have forgotten my password
If you have forgotten your password, you should select the correct operator in your login screen and press 'Contact Otoconsult if you forgot your passw...
Tue, 16 Dec, 2014 at 9:44 AM
Unable to Load Centre: Specified cast is not valid
After installing A§E 2009 it may happen that you receive an error message "Unable to Load Centre: Specified cast is not valid". If you encounter...
Mon, 24 Jun, 2013 at 9:29 AM
Loading License Store Failed
When this error occurs, you might not have the right permissions to the license folder. Let an administrator set the correct permissions for every use...
Fri, 18 Oct, 2013 at 10:56 AM
UnauthorizedAccessException: Access to the path is denied
If you are using A§E and the following error gets thrown: System.UnauthorizedAccessException: Access to the path 'example_path' is denied ...
Fri, 21 Mar, 2014 at 2:54 PM
There is an error in XML document (0, 0)
When A§E cannot start up because of the error in the title or the following error: Then there might be something wrong with one of the settings file...
Wed, 19 Apr, 2017 at 9:11 AM